Deck for Slack

Deck for Slack brings Deck Intelligence into your Slack workspace. Mention @Deck in a channel, send it a direct message, or use /deck, and Deck answers in the thread with the same data and tools as chat in the Deck app.

This is a separate Slack app from the Slack integration that syncs feedback from your channels into Deck. You can use either one, or both.

Adding Deck to Slack

Only Deck admins can add Deck to Slack.

1. Go to Settings > Integrations and find Deck Intelligence for Slack.
2. Click Add to Slack.
3. Approve the Slack permissions for your workspace.
4. You return to Deck, and a message confirms that Deck Intelligence is now in your workspace. The card shows Connected and the install date.

You can also add Deck to Slack from chat in Deck. Ask Deck to add it to Slack, and it shows an install card with the same Add to Slack button. After you approve in Slack, you return to where you started: the welcome chat if you came from there, or Settings > Integrations if you came from the main chat.

Members see "Only Deck admins can add it to Slack." and a Notify admins button that emails your admins a request to install it.

One Slack workspace can be connected to one Deck organization. If the workspace is already connected to another Deck organization, the install is refused. Enterprise Grid org-wide installs are not supported.

To remove the app, an admin clicks Disconnect on the same card. If someone uninstalls the app from Slack, the card shows Disconnected — reinstall and an admin can click Reinstall.

Asking Deck in Slack

• Mention @Deck in a channel Deck has been added to. In Slack, invite Deck to the channel first.
• Send a direct message to Deck.
• Reply in a thread Deck is already answering. You don't need to mention it again.
• Type /deck <question>. Deck posts your question and answers in a new thread. /deck help shows how to use the command.
• Mention @Deck new in a thread to start over with no earlier context.

When you ask a question, Deck first posts one short sentence in the thread that says what it understood and that it is working on it. Deck then posts the full answer in the same thread. If the answer starts quickly, you may not see the short sentence.

Deck answers in Slack formatting, links to the themes, Opportunities, Projects, and Initiatives it mentions, and refers to people by their Slack name rather than their email. Ask overview questions, such as top problems, a theme, a pain point, Opportunities, segments, or NPS, and Deck adds an answer card under its reply.

Answer cards

Answer cards show the numbers, quotes, and charts behind an answer, with Open in Deck to see the full page in the app. Charts are posted as images in the thread.

On a card you can:

• Click Why or Show evidence to open the details and quotes for a pain point. Only you see them, and Share in thread posts them for everyone.
• Click Create Project, or a recommended action such as creating an Opportunity or adding to a Project or Initiative. Nothing changes yet: Deck posts Approve and Reject buttons in the thread, and the change runs only after someone allowed to make it approves.

If your organization has PII redaction turned on, customer names and contact details are masked on answer cards.

Under an answer, you may also see "Was this answer helpful?" with 👍 Helpful and 👎 Not helpful buttons. After 👎, you can type what went wrong and press Enter. Each person can vote once per answer, and your feedback helps improve Deck.

App Home

Open the Deck app in Slack and choose the Home tab to see your Deck overview without asking a question. If your Slack account is not linked to a Deck member, the workspace is not connected, or your organization is on the Free plan, the Home tab explains why and links to Deck.

Who can use it and what they can do

Anyone in the connected Slack workspace can ask Deck questions. Deck does not answer Slack guests, people from other organizations, Slack Connect users, or channels shared with another organization.

Deck matches each person to a Deck member by the email on their Slack profile:

• Deck members get the same access as in the app. Changes that need approval in the app also need approval in Slack, and admin-only changes need a Deck admin.
• People without a Deck account can ask questions, but every change they ask for needs approval from a Deck member first.

Approval buttons stay in the thread. Any Deck member of your organization can approve a change members are allowed to make, and admin-only changes need a Deck admin. The change runs as the person who approved it. A Deck member who isn't an admin who asks for an admin-only change gets no approval buttons, and the change does not run.

Credits and limits

Questions in Slack use credits from your organization's allocation, the same way Deck Intelligence does in the app. If your organization is out of credits, Deck replies with a link to your billing settings instead of answering.

Your organization may also have free Slack credits that Deck uses first. See below.

Each person can send up to 20 messages to Deck per minute. Past that, Deck replies "You're sending messages too quickly. Try again in a minute."

If your organization moves to the Free plan, the app stays installed, but Deck replies to each message with a note that an admin can upgrade. It answers again after an upgrade.

Free trial and free Slack credits

When Deck is running an offer, Free organizations can try Deck for Slack before paying. There are two parts, and they work together.

Free Slack credits

• What you get. 2,500 free Slack credits for 14 days after your organization first adds Deck to Slack. Each organization gets them once, and reinstalling the app does not reset the 14 days.
• What they cover. Deck Intelligence answers in Slack. Competitor research you start and feedback you add from Slack still use your plan credits.
• Where to see them. The Deck for Slack card in Settings > Integrations shows the credits left and the end date. It says "Running low" when fewer than 250 are left.
• In the thread. Deck posts a one-time note in the Slack thread when you are running low and another when the free credits are used up. After that, Deck uses your plan credits. A Free organization with no plan credits left gets "Upgrade to keep going" and can ask again when its monthly credits renew.
• After 14 days. Paid organizations carry on with plan credits. A Free organization is paused in Slack until an admin upgrades, and the card says "Upgrade to keep Deck in Slack".
• If you upgrade. If your organization was on the Free plan when it added Deck to Slack, upgrading or starting the trial ends the free Slack credits and Deck uses your plan credits.

Starter trial

A Free organization can try the Starter plan for 14 days. A card is required, and nothing is charged today.

• Start it. An admin clicks Redeem free trial on the Deck for Slack card, in the Deck in Slack dialog, in the trial banner, or on the Deck for Slack card in chat. It opens Stripe Checkout. The trial also unlocks when your organization gets its first answer in Slack. Deck then posts a note in the thread and emails your admins, and an admin can redeem it from the app. You have until the date shown in the banner or email to redeem it.
• Share the cost. If you don't hold the company card, click Share payment link. Deck copies a Stripe Checkout link that works for 24 hours. Send it to the person who holds the card.
• During the trial. Your organization has the Starter plan and 2,500 credits. Deck emails your admins before the offer ends and during the trial, and each email includes what Deck has done for your organization so far.
• When it ends. Starter billing starts at the end of the 14 days unless you cancel before then. If you cancel, or the first charge fails, your organization returns to the Free plan and Deck for Slack stops working. Your data is kept.
• Limits. Each organization gets one trial, and a card can start only one trial. Plan changes and overage are not available during the trial.

For plans and credits, see Billing.

Limitations

• Slack conversations are not saved in your Deck chat history. Each Slack thread keeps its own context.
• The answer board, page context, and personal connectors from the app are not available in Slack.
• Deck answers only in the workspace connected to your organization, and one organization can connect one workspace.