Slack

Slack is a collaborative work messaging app that enables teams to perform async tasks.

Once Slack is connected to your workspace, you'll be able to:

• Connect the Deck Bot to the Slack channels where you receive customer feedback,
• Auto-sync and synthesize those feedback messages into Deck, add them to new or existing themes, and visualize them in the Visualize environment.
• Route NPS-style Slack messages into Deck's NPS analytics pipeline automatically.

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Connecting with Slack

You will need to be both a Slack admin and a Deck admin to sync both.

Follow these steps to connect with Slack in your org:

1. Go to Settings > Integrations by clicking on the top hand side's avatar.
2. In the Integrations page, look for Slack. Click on the Slack card once you find it,
3. You should now be in the Slack page. Click 'Connect',
4. A Slack OAuth flow will appear, asking you to sign in and authorize Deck on your Slack organization,
5. Once you accept, Slack will be connected to Deck.
6. You will need to be both a Slack and Deck admin to do that.

Adding DeckBot to Slack channels

In order to sync channels and messages into Deck, you'll need to add the Deck Bot to all Slack groups you want to sync messages from. To do that, follow these steps:

1. Find the channels you want to sync.
2. In each channel, type /invite Deck.
3. Select the option to invite Deck Bot.
4. In Deck, go to Settings > Integrations > Slack and click Add Channel.
5. Select one or more channels and choose how much past message history Deck should sync for each channel.
6. Click Add Channels.

Deck starts syncing newly added channels right away. You can choose No past data, Last 7 days, Last 30 days, Last 3 months, or Last 6 months for each channel. After the initial sync catches up, Deck continues syncing new messages from the selected channels.

The channel list in Deck shows whether each channel is syncing, synced, not synced yet, or has an error. If you do not see a channel in the Add Channel dialog, make sure Deck Bot has been invited to that channel in Slack.

Managing Insights coming from Slack

Once your messages are being synced into Deck, they'll be turned into insights by Deck's Synthesis Agents. They'll all be shown in the Slack Page in the Manage environment.

You can then visualize these insights like any other in the Visualize environment.

If you hold a Researcher role and want to edit or delete these insights (or just see which messages have turned into which insights), you can go to the Manage Slack page. You'll be able to see each individual channel and all messages for each channel in the group.