Themes

Themes are the overarching ares of your product that Deck Agents detects based on your customer feedback.

For example, for a streaming company, recurring thmes could be 'Offline Streaming', 'Content Recommendation Experience', or 'New Content'. These may all be recurring themes in the customer's mind, and once Deck detects customers are speaking about it, Deck creates these themes and every times customers mention it, Deck automatically adds the feedback to the created theme.