Data points
Categories
Learn how Deck uses categories to organize and structure insights.
Categories
Categories are labels added to each insight about what that insight is about. The categories are:
- Pain Points,
- Bugs and Errors,
- Usability Issue,
- General Feedback,
- Delight,
- Feature Request
They will help you to filter insights based on your customer's intention behind the feedback. You'll be able to filter insights by category to find pain points to solve.
Categories are tightly connected to Sentiment, and even though Pain Points will always have negative sentiment, we believe the distinction is important the more data you have as you're able to better prioritize what to build based on categories and use sentiments to help with it.