Feedback methods
User Interviews
Capture and analyse customer interviews inside Deck.
User Interviews
User interviews need no introduction. It is the art of talking to your customer to uncover improvement opportunities and improve your product.
At Deck, you're able to:
- Upload a customer interview video or audio file — or paste/upload a raw transcript directly,
- Add your research goal and discussion guide,
- Get the interview auto-tagged by Deck's Agents (in less than 5 minutes),
- Visualize and edit the interview post-agentic synthesis.
We try and make designers and researchers' tasks as easy as possible so you can spend time doing what matters most: actually taking decisions out of the information you have.
Upload options
| Method | Best for |
|---|---|
| Video or audio file | Recorded interviews — Deck transcribes automatically via AssemblyAI |
| Transcript file or paste | When you already have a transcript (.vtt, .txt, Google Meet export) |
Both paths produce the same AI-powered insights, themes, and quotes. See Transcript Upload for details on the transcript path.